Program Manager and Scrum Master

May 2023 - Sep 2025
• Drove CRM and ERP modernization programs, delivering multi-million-dollar projects on time and within budget, and 95% on time delivery.
• Led 6+ concurrent projects: defined scope, established statement of work (SOW), created charters, RACI, risk logs, and project plans; improved on-time delivery by 30% and reduced scope creep by 25%.
• Facilitated Agile ceremonies, backlog refinement, user stories, sprint planning, sprint retrospectives, and UAT; translated 50+ business requirements into actionable items for cross-functional teams.
• Leveraged Jira, Azure DevOps, and MS Project for tracking, reporting, and dependency management; reduced project delays by 20%.
• Oversaw budgets, resource allocation, and risk mitigation; coordinated cross-functionally to ensure seamless integrations and accelerated releases.
• Tracked KPIs, budgets, and risk logs; implemented mitigation strategies to reduce critical issues and improve test coverage (+15%).
• Mentored and led cross-regional teams; promoted Agile adoption, process standardization, and QA/QC compliance with SDLC and SOX.
• Built executive dashboards and reports using Power BI and Excel, providing real-time program visibility and actionable insights.

Project Manager

Mar 2022 - Jan 2023
• Owned PM activities- detailed reporting, strategic planning, & estimation, resulting in a 30% reduction in delays.
• Prepared business requirements, FRDs, and acceptance criteria, improving development accuracy and cutting rework by 25%.
• Created and maintained Excel-based data models & Gantt charts, improving tracking efficiency & throughput by 30%.
• Supervised Agile sprints and dependencies for 35+ team members, ensuring alignment with business objectives.
• Established and managed project governance, dashboards, OKRs/KPIs, risk matrices, and internal project controls; provided executive-level reporting to C-suite stakeholders.
• Implemented cloud/data modernization and DevOps tools (Jira, Confluence, Power BI), accelerating releases and improving test coverage by 25%.

Supervisor

Aug 2021 - Feb 2022
• Demonstrated leadership and integrity while assisting with scheduling and inventory control for a team of 8.
• Ensured customer satisfaction in fast-paced, high-volume operations by maintaining high standards of service.
• Initiated efficiency improvements, such as optimizing workflow processes and identifying cost-saving opportunities, resulting in a 15% reduction in operational costs.

Software QA Analyst

Nov 2017 - Jun 2021
• Delivered 20+ enterprise-level projects with diverse domain end-to-end, ensuring compliance with SDLC, GDPR, and internal standards.
• Implemented process trackers and automated workflows, improving team productivity by 15% daily and enhancing project delivery.
• Automated a 2500+ testcase regression suites using TOSCA, saving 2+ hours daily per tester and accelerating release cycles.
• Conducted UAT, system, and integration testing with cross-functional teams, reducing defects by 22% and preventing production failures.
• Developed SQL-based test validations, test matrices, and scripts, improving pre-release data accuracy by 18% and preparation efficiency by 30%.
• Managed HP-ALM and Jira defect tracking, triaging, and resolution with development teams, maintaining SLA adherence.
• Documented & executed manual test cases, scripts, and scenarios in Quality Center, ensuring end-to-end traceability with business needs.